Indian man trashes iconic Las Vegas 5-star hotel over ₹1,200 water at 2 am check-in: ‘I’m spoilt with Taj'
Indian YouTuber Ishaan Sharma criticized the hospitality at Caesars Palace, Las Vegas, comparing it unfavorably to India's Taj Hotels
Ishaan Sharma, an Indian YouTuber, recently shared his discontent with the hospitality he experienced during his stay at the Caesars Palace hotel in Las Vegas. His experiences highlight the stark differences between American and Indian hospitality, which he found surprising and disappointing.
Sharma, who has been documenting his journey across the United States on X (formerly known as Twitter), described the hospitality in American hotels as his most significant cultural shock during his visit. He drew a comparison between his experiences in the U.S. and the exceptional service he’s accustomed to receiving at Taj Hotels in India, which are owned by the Tata Group.
In a post that gained considerable attention, Sharma recounted an incident that occurred when he checked into Caesars Palace at 2 am. Exhausted from his journey, he asked for a bottle of water, only to be informed that it would cost him $14.99, which is approximately ₹1,258. The high cost of the water and the lack of complimentary service left him frustrated, prompting him to reflect on the hospitality standards in the U.S. compared to what he had experienced in India.
Sharma, who hails from Bengaluru, noted that during his travels, he stayed in various hotels across the U.S., including 3-star and 4-star establishments. However, it was his experience at Caesars Palace that stood out as particularly unsatisfactory. He expressed disappointment that even in such a renowned hotel, basic services like assistance with luggage and accommodating guests were lacking.
In his post on X, Sharma wrote, "My biggest culture shock - American hotels. They just don't get hospitality. Funny how they ask for tips but won't even give complimentary water." His words resonated with many of his followers, sparking discussions about the differences in hospitality standards between countries.
Sharma’s critique also extended to the overall service quality in American hotels, which he found lacking in comparison to the high standards set by luxury hotels in India, particularly those in the Taj chain. The stark contrast in the level of service, particularly in terms of guest accommodation and the provision of basic amenities, left a lasting impression on him.
The incident at Caesars Palace, where room rates start at around $200 (approximately ₹16,792) per night, raised questions about the value for money in high-end American hotels. For Sharma, who is used to the level of service provided by hotels in India, the experience was not just disappointing but also eye-opening.
Sharma’s posts have sparked a broader conversation about hospitality standards in different parts of the world. His observations highlight the cultural differences that travelers often encounter, and his experiences serve as a reminder of the importance of hospitality in making guests feel welcomed and valued, regardless of where they are in the world.