स्कोडा ऑटो वोक्सवैगन अपने बुनियादी ढांचे के महत्वपूर्ण विस्तार के माध्यम से अपनी बिक्री के बाद की सेवा में क्रांतिकारी बदलाव ला रही है।

Škoda Auto Volkswagen is revolutionizing its after-sales service through a significant expansion of its infrastructure.

Škoda Auto Volkswagen India Private Limited (SAVWIPL) is further strengthening its commitment to customer satisfaction with a significant expansion of its aftersales infrastructure. Over the past decade, the company has doubled the size of its Regional Distribution Centre (RDC) footprint to 52,000 sqm, reinforcing its dedication to meeting customer needs. This strategic investment has played a crucial role in improving operational efficiency and streamlining the distribution of parts and accessories across the group’s five brands: Škoda, Volkswagen, Audi, Porsche, and Lamborghini.

A key milestone in this expansion is the recent addition of 8,000 sqm to the Pune RDC, which now spans 33,000 sqm. This larger facility boosts the company’s capacity to manage parts distribution, reducing turnaround times and ensuring a smoother customer experience. Situated in the heart of India’s automotive hub, the Pune RDC is central to the group’s commitment to efficient aftersales services.

In addition to the Pune RDC, parts distribution centres in NCR and Bangalore further enhance the company’s national reach. These strategically located centres ensure that customers across India can access parts and services quickly and efficiently. This expansion has led to a 35% increase in service touchpoints, bringing the total to 540 across the country in 2024. This expanded network of service centres offers better access to maintenance and emergency services for customers nationwide.

Piyush Arora, Managing Director and CEO of Škoda Auto Volkswagen India, commented on the development, stating, “Owning a car is not just about mobility; it’s about creating lasting memories. The enhanced RDC will enable us to reduce parts distribution turnaround times, improving the overall customer experience and ensuring every interaction is a positive one.”

The expansion of the RDC and the increase in service touchpoints are part of SAVWIPL’s broader strategy to enhance its aftersales network, ensuring customers receive high-quality services throughout their ownership journey. This investment also supports the company’s continued growth in India, providing essential infrastructure to meet the needs of both new and existing product lines.

As the company bolsters its aftersales capabilities, it emphasizes the importance of genuine parts availability and timely service, ultimately elevating the ownership experience and driving customer satisfaction across the country.

News Reference